Privacy Policy
Last Updated: April 1, 2026
Effective Date: March 16, 2026
Thank you for choosing CarePal. We are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information within the CarePal application. By using our services, you consent to the data practices described in this policy.
1. Information Collection and Storage
1.1. Self-Logged & Wellness Data
To ensure maximum privacy, all wellness data and manually added records are stored exclusively on your local device. We do not upload your personal measurement logs to our servers. While using CarePal, we may invite you to provide information to personalize your experience. This includes
l Wellness Context: Information regarding your lifestyle habits and daily records.
l Biometric Rhythm Logs: Data manually entered or captured via sensors for rhythm visualization.
1.2. API & AI Care Processing
To power our AI Health Care features (such as generating lifestyle insights and wellness recaps), the app may transmits anonymized metrics to our secure cloud infrastructure and securely process anonymized data through third-party LLM.
l Non-Medical & Motivational: This process is strictly for generating motivational content and summaries.
l Anonymization: No personally identifiable information is linked to these API requests, and the data is used solely to provide interactive AI responses.
l Service Provider: These insights are generated using advanced language models hosted on secure enterprise cloud platforms.
1.3. Usage and Diagnostic Data
We may collect information on how the app is accessed and utilized ("Usage Data"). This includes your device's IP address, device type, app version, pages visited within the app, time spent on those pages, and other diagnostic data to help us maintain technical stability.
2. How We Use Your Information
CarePal utilizes the gathered information for the following purposes:
To maintain and provide our core wellness services.
To facilitate interactive AI features and personalized wellness recaps.
To notify you of updates or changes to our service.
To provide efficient customer support.
To monitor app performance and address technical issues.
To provide marketing materials or newsletters (users may opt-out at any time).
3. Data Disclosure
We may share anonymized information in limited circumstances:
l Service Providers: We work with trusted infrastructure partners to provide secure data storage and AI processing. These partners are contractually obligated to provide the same or equal protection of your data and are prohibited from using your data for any purpose other than providing services to CarePal.
l Affiliates: With our business affiliates, under the condition that they adhere to this Privacy Policy.
l Legal Requirements: If required by law or in response to valid requests by public authorities.
4. Data Retention
AI Data Use Limitation: We and our service providers do not use your wellness data to train or improve any general-purpose AI models. Your data is used solely to generate insight and is deleted or de-identified after processing.
5. Security
Protecting your information is a top priority.
While we employ commercially industry-standard security measures to safeguard your data, please be aware that no method of transmission over the internet is 100% secure.
5. Your Rights (GDPR Compliance)
If you are located within the European Economic Area (EEA), you have the following rights:
l Access & Correction: The right to view or update your data directly within the app.
l Erasure: The right to request the deletion of your personal data.
l Objection & Restriction: The right to object to how we process your information.
l Withdrawal of Consent: The right to revoke permissions previously granted for data processing.
6. Mobile Device Settings
You can manage your privacy through your device settings:
l iOS: Utilize "Limit Ad Tracking" and manage location/sensor permissions via the Settings app.
l Data Collection: You may stop all sensor-based data collection by disabling camera or motion sensor access in your device preferences.
7. Disclaimer (Non-Medical)
CarePal is not a medical device and is not intended for clinical use.
l Manual Logs: Metrics such as blood pressure, glucose, and oxygen saturation must be measured using specialized professional equipment and then manually recorded in the app. CarePal does not possess the hardware to measure these medical vitals independently.
l Not for Diagnosis: The app is provided for educational and general lifestyle purposes only. It does not provide medical advice, diagnosis, or treatment.
l Professional Consultation: Always seek the guidance of a licensed healthcare professional for any medical concerns. Never delay seeking medical advice due to information provided within the app.
8. Contact Us
For questions regarding this policy, please reach out to us: [email protected]